How can I return and what is the return policy?

As we are based on Callizio 100% satisfaction policy, we accept the return request within 14 days from the delivery date of the package.

Item must be returned with original packaging with the tags attached. Product must be unused and unworn without any damage, dirt or being fixed. We’re unable to accept used products’ returns if they are not in resalable condition.

You must create a return form for your order by using your account by using Apply for Return tab. When you are sending back your item, package must include petition with your name, surname, order number, reason of your return, your address information and your signature. After that, you should send the product and the petition back to this address.

The cost of shipping from Callizio warehouse is free. However, the returning costs of delivery is under the responsibility of our precious customers. After you send a package back, please keep the given code from carrier. Right after we get the returned product and process it through return policy, we will refund within 3-7 days according to the bank transaction procedures.

How can I exchange and what is the exchange policy?

As we are based on Callizio 100% satisfaction policy, we accept the exchange request within 14 days from the delivery date of the package.

Item must be sent with original packaging with the tags still attached. Product should be unused and unworn without any damage, dirt or being fixed. We’re unable to accept used products’ exchanges if they are not in resalable condition.

For exchange process, exchanging costs of delivery is under the responsibility of our precious customers.

You must create an exchange form for your order by using your account by using Apply for Exchange tab. When you are sending back your item, package must include petition with your name, surname, order number, reason of your exchange, exchanged product code and size, your address information and your signature. After that, you should send the product and the petition back to this address.

Please get in contact with us to manage your exchange by sending e-mail to [email protected]